1. General Terms of Use

The vtcsolar.gr website is the official online store for the exhibition and sale of VTCSolar IKE products, located at 4 Santas Street, Alexandroupolis, Greece (Tax Identification Number: 800328867 / ALEXANDROUPOLIS Tax Office). contact e-mail: [email protected] Ordering Phone: +306932469262, +306937057045, +302551038838 Fax: +302551038839

The access and browsing of the website of the company VTCSolar IKE and the use of our online store in order to make your purchases in it is at your sole risk, are subject to all applicable laws and are governed by the following terms and conditions.

Before entering and using our online store, read carefully and make sure that you have understood and that you agree with these terms, rules, statements and conditions, as your further use and browsing of the vtcsolar.gr website and only the submission of an order through e-shop of our company automatically constitutes full and unconditional consent and acceptance by the customer / user of these general terms and conditions of use.

Customer / user who does not agree with the following terms must refrain from using the online store and from any transaction with it.

VTCSolar IKE informs users through this website about any changes in the terms of transactions while retaining the right to unilaterally modify or renew at any time and any of these terms of use and to change the content of the vtcsolar.gr website at any time. Customers / users in turn have the sole responsibility to check at regular intervals for any changes to these terms of use. These modifications are binding and by your use of the website it is presumed that you have accepted them. Any modification is not valid and therefore does not affect orders already placed and routed for delivery.

  1. Information and Products Provided

The company VTCSolar IKE regarding the products presented in its online store vtcsolar.gr, is committed not only to the validity of the basic features associated with them, but also to the quality, completeness and validity of the information posted on the website of. The accuracy of the data provided by the online store of the company VTCsolar IKE, is ensured to the same extent without prejudice to any errors, technical or typographical nature that have occurred unintentionally or inadvertently. Taking into account the nature of transactions through an online store, factors such as the minimum necessary time to update the system, any downtime of the website and the increased demand that affects the availability of some products, may affect the overall process but the company will pay every effort as far as humanly possible for the immediate updating of the system.

  1. Limitation of Liability

The presentation of the products for sale on the website vtcsolar.gr has the character of an invitation to the customers / users in order to submit a proposal for the preparation of a contract and does not constitute in any way a commitment on the part of VTCSolar IKE for the availability and adequacy of the products. The company VTCSolar IKE does not bear any responsibility and can not guarantee the availability of the products displayed in its online store. However, it is committed to timely informing customers / users in case of unavailability. The company is not responsible for any technical problems that may occur to customers / users when accessing and browsing its online store and are related exclusively to either the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized interference with information and / or products available through its online store.

  1. Obligations / Responsibility of the User

The customer / user of the website of the online store vtcsolar.gr of the company VTCSolar IKE is obliged to use the website in accordance with the law and these terms. Accepts and undertakes not to use the company’s online store for sending, publishing and transmitting any content that is illegal and, in this capacity, violates applicable Greek and Community law and its provisions. Submitting, publishing, e-mailing or transmitting other content such as, inside, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements, content that infringes any patent, trademark, copyright or property rights of third parties as well as content that has been intentionally or unintentionally designed to cause harm and interruption to the operation of this website commonly containing viral material is a criminal offense and is expressly and explicitly prohibited on the company website.

The visit and conclusion of transactions through the online store of the company must be done exclusively for personal / private use and for legal purposes and always in accordance with these terms and conditions of use. The customer / user accepts and commits that he will not take any actions or omissions that may cause damage and lead to the malfunction of the company’s online store by affecting or endangering the services provided by it and causing illegal insults and damage to the company. We recommend that you follow the basic rules of security of online transactions as well as to change your personal password at regular intervals, avoiding the use of the same and easily traceable passwords.

Ownership of all products sold remains with the company until full and full payment of the price and all types of contractual additional costs and expenses that may be borne by the customer (shipping costs, taxes, duties, customs clearance rights). After the delivery of the sold products, the risk of damage or destruction and their loss is automatically transferred from the company to the customer / buyer.

The customer / buyer must check the products upon receipt at the time of delivery of the order, the condition of the products and the integrity of their packaging in order to identify any defects created during transport. Finally, the use of the online store by minors or by persons lacking legal capacity is prohibited.

  1. Order Cancellation / Modification

Before completing your order electronically, you have the opportunity to modify the quantity of products or remove one or all of the products you have placed in your cart by clicking on the Edit Cart option that appears in your cart and indicates the possibility of removing or modifying them.

In case you have completed your order and it has not been sent to you yet, you can contact our company at +306932469262, +306937057045, +302551038838 or contact us by e-mail at [email protected] and our authorized partner will immediately undertake its cancellation.

If your order has already been invoiced and shipped to the destination of your choice, no cancellation is possible.

  1. Returns

According to the provisions of article 4 par. 10 of law 2251/1994 (Government Gazette 191 A ‘/ 16 November 1994) in combination with the Joint Ministerial Decision (K.Y.A.Z1-891 / 30.8.2013), the The consumer has the right to withdraw unjustifiably from the distance purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days from the date of receipt you have the possibility to return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving the your transaction. Expenses for the return of products by mail, courier or transport company at the VTCSolar IKE. are not covered by the company and are borne entirely by the sender / customer. It is pointed out that the responsibility for loss, damage or destruction of the product lies with the customer until the receipt of the product by the company.

Returns are accepted for defective products or the wrong shipment has been made from the store after contacting the store at +306932469262, +306937057045, +302551038838 or [email protected] and the problem is reported. Once the return is approved (the request will be answered immediately) it must be made within 15 days of receipt. The replacement will be made as soon as the product is received, if stock is available. In this case, all shipping costs are charged by VTCSolar IKE. In case of non-availability of available stock, the refund of the amount related to the returned product will be completed within seven (7) days from the date of receipt by our company.

  1. Cookies

The online store of the company VTCSolar IKE. vtcsolar.gr uses cookies, small text files which are stored in your browser during your visit and navigation in our online store with the sole purpose of providing personalized functions as they collect data / information and store preferences related exclusively to the activity on our website. By collecting data on user behavior and storing their preferences, cookies are important files not only because they facilitate user access, as your personal preferences would be impossible to store so every time you visit a page it would be as if you were entering for the first time, but also because they provide improved and personalized functions to users.

  1. Intellectual Property Rights

The website vtcsolar.gr is the official online store for the exhibition and sale of VTCSolar IKE products and therefore all its content, information, data, photos, trademarks, logos, graphics, designs and any other distinctive features as well as general All digital files and services provided by the online store are the intellectual property of the company itself and are protected by Greek, EU and international copyright and industrial property laws. It is forbidden in any way to mislead the public about the real owner of the content of this website which is the intellectual property of VTCSolar IKE and is not allowed in accordance with the relevant provisions of Greek law to be retransmitted and to be, in whole or in part, subject to copying, reproduction, sale, modification, republishing and / or distribution, by any means or means.

The names, trademarks, images, logos and insignia representing the website vtcsolar.gr or third parties and products, are the exclusive trademarks of the website vtcsolar.gr or third parties and are protected by the relevant trademark laws. and commercial and industrial property. Their appearance on the website should not for any reason be construed as a transfer or assignment of their license or right of use. Responsibilities arising from the use in any way by third parties of the above marks and distinctive features of third parties are not borne by the company.

  1. Jurisdiction, extension of jurisdiction and applicable law

The present terms and conditions of use of the online store vtcsolar.gr of the company VTCSolar IKE are governed by Greek Law, apply and are applicable to any contract for the sale of goods concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect the provisions of mandatory law. Any dispute, dispute or dispute related to the execution and / or interpretation of these terms and conditions of use of the company’s online store that may arise will fall under the exclusive jurisdiction of the competent Courts of Alexandroupolis.

  1. Privacy

We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. These measures shall be reviewed and amended as necessary.

Recipients of the Data are the absolutely necessary personnel of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process your Data as Executors of the Processing on our behalf and in accordance with our orders.

The Executors have agreed and committed contractually with the Company:
• keep confidential,
• not to send Data to third parties without the permission of the Company,
• take appropriate security measures,
• comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.

The processing of your Data in any way is allowed only to persons authorized by us, our employees and partners exclusively for the purposes you have authorized us.

We may share or disclose your Data when you have expressly requested it or when required by law.

For more information regarding the management of your personal data you can contact [email protected]